Service Coordinator

Job description

About ERMA FIRST ESK Engineering Solutions S.A.

ERMA FIRST was established in 2009 by a team of specialists with strong background and expertise in water and waste treatment technology in Marine applications. ERMA FIRST designs and manufactures innovative Ballast Water Treatment Systems (BWTS) in compliance with the latest legislation. Nowadays, ERMA FIRST has a prestigious reference list comprised of ship-owners and shipyards worldwide, a vast global sales and service network with affiliates in both China and Korea.

There’s no question that every single one of us at ERMA FIRST cares for engineering and compliance, but we are also rooted in tradition through our family values and vision and business expertise. Our mission is defined by our vision and aligns with our values. That is the core of the philosophy of ERMA FIRST. That is ERMA FIRST’s core mentality.

When you join ERMA FIRST, you become a member of our team of thinkers and innovators, who make the things that make the future.

ERMA FIRST ESK Engineering Solutions S.A is seeking to hire a Service Coordinator to join our growing team

Main responsibilities

• Responsible for handling and coordinating service attendances worldwide
• Collaborating with other parties to efficiently allocate Service Engineers resources and to maximize the completion of customer service requests.
• Reviewing and communicating all related requirements to Service Engineers prior to their visits.
• Quotation preparation and alignment with clients and agents
• Build and maintain a sustainable relationship with the customer, to manage customer requirements and to ensure continuous communication.
• Ensure that all parties fulfil their contractual obligations.
• To ensure that all travelling documents (ex. VISAS, passports, tickets etc) are valid and provided
• To ensure the delivery of all related documentation to agents and third parties

Job requirements

• Bachelor's degree in Maritime Studies or relevant field
• At least 3 years of experience in the maritime sector in the same position
• Literate in using digital tools (CRM such as Sales Force/ ERP Systems/ Microsoft tools such as TEAMS, SharePoint etc)
• Clear and effective oral and written communication in English

Key Competencies and Skills

• Safety-first mind-set.
• Excellent customer service and problem-solving skills
• Strong ability to delegate, follow directions and work under pressure.
• Structured, good attention to detail and self-motivated
• Strong commitment to delivering excellent customer service.
• Excellent communication and interpersonal skills
• Ability to work independently and prioritize workload.
• Self-motivated, well organized, highly collaborative, team player

We offer

• Attractive Compensation and Benefits package
• Life & Medical Insurance
• Continuous training opportunities
• Ability to grow professionally in a fast pace international environment.

Why you will love working @ ERMA FIRST ESK Engineering Solutions S.A

We are a talented, vibrant team that excels in an extremely competitive environment, achieving remarkable results! With worldwide operations and mixed nationalities, we perform outstandingly serving the shipping industry. We invest in long-term cooperation and provide a stable work environment. We offer a challenging role with diversified responsibilities and tasks, aiming at your career development along with a competitive remuneration package, health insurance scheme and continuous education plan.

If you are interested in the opportunity to join us you may submit your CV.