Kongsberg Maritime Hellas SA

VACANT POSITION: TRAINING INSTRUCTOR & TECHNICAL ADVISOR (Automation & Control Systems)

Location: Kongsberg Office, Elliniko, 22. Vouliagmenis Str. Athens

Our company has growth in the market and need to be present where our customers are, to further strengthen our team, we are looking for a Training instructor and Technical Advisor to join our team. You will be part of regional team of Trainers and Technical Advisors within Automation and Control in Global Customer support to enhance our local presence withing technical support and instructional training for our customers in the area of KM Greece operations.

Kongsberg Maritime is an international company with job opportunities worldwide. The company is a market leader in Marine Systems, Automation, Propulsion Control, Tank Gauging, Dynamic Positioning, Navigation, Deck Machinery, Propulsion Systems.

Kongsberg Maritime Hellas SA is representing Kongsberg Maritime’s business units and product lines in the Greek and the Cyprus Shipping Market.

Kongsberg Global Customer Support division is responsible for Kongsberg Maritime Customer Services and Aftermarket support.  2300 Customer Support employees are present in 40 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient and effective onboard services, upgrades and spare parts to secure availability and predictability to our customers.

Our customers demand maximum up-time on their assets and strive to keep total cost as low as possible. Global Customer Support, responsible for the Aftermarket shall be reliable and act when territory customers require system upgrades, refits systems.

Overall Tasks & responsibilities

Accountability/Work tasks:

• Prepare, carry through and evaluate a training program such as a course in a professional manner and according to KM values
• Organize lab/simulator/classroom and update equipment used in courses within his/her product area
• Contribute to continuous improvement based on course evaluation and feedback from course participants
• Utilise the LMS in accordance with LMS Guidelines
• Keep up to date on course material, rules, and regulations within his/her field of expertise
• Participate in appointed project teams
• Suggest new business ideas
• Technical support of KONGSBERG’s AutoChief and K-Chief products to our customers (internal/external) within the tools of D365 / CRM and other.
• Offer technical assistance to our global pool of Field Service Engineers
• Extensive troubleshooting on customer claims
• Perform remote support using our BOMGAR solution ‘
• Provide internal stakeholders (sales teams, sales support and admin teams) and external customers (end users of Kongsberg’s systems) first class technical support and advisory, on his/her area of expertise.

Skills and Requirements

• Graduated from college / university in mechanical engineering/ engineering (technological institute and / or  University. MSc, or equivalent would be a plus)
• Technical knowledge of Automation & Control systems.
• Hands on experience, repair / overhaul of automation ships equipment would be a plus.
• Experience in the wider Shipping Industry is a must, preferably in Engineering / Service
• Performance Driven self-orientation
• Customer facing technical and/or business support experience
• Very good English language skills, both in speech and in writing
• Practical and analytical skills with documented ability to execute and deliver
• Good communication skills and understanding of international relationship and cultures
• Commercial Understanding

Personal Qualities / Characteristics

• Creative-minded person. Be organized and structured at work
• Innovative and ambitious
• High ethical standards
• Team working mentality

We offer

• A dynamic work environment and a product assortment, which is well known and respected in the world market for maritime automation and instrumentation
• A position in a global leading organisation, having a successful and long-term focused business
• Challenging tasks in active, proud and forward-leaning teams
• Exciting products, dedicated colleagues and a multi-discipline collaboration
• The company will provide a training period with on job training, as well as class training courses, in order to gain required knowledge / experience and to be certified, in accordance with company’s standards
• You will be part of a global team of instructors and Technical support  (product advisors) within the business lines in Global Customer support,
• Opportunities for career development
• Competitive terms and conditions